Every care plan starts with a proper conversation, a home visit, and a risk assessment. Reviewed every three months. You stay in control throughout.
A risk assessment is undertaken by a trained and qualified person before a team member can commence their work. This will identify any potential risks associated with the provision of care, including any risks associated with medication and other health-related activities.
The risk assessment includes an assessment of the risks involved in helping the client maintain their independence and stay safe in their own home. The views of the client — and where applicable, their family or representatives — are taken into account at every stage.
The risk assessment and care plan are reviewed every 3 months, or sooner if anything changes. You'll be involved in every review.
A plan to manage risks is drawn up in consultation with the client. A copy is available to view alongside the care plan — for the client, family members, and the team member providing care. Real-time information is also available through our Birdie call monitoring system, so families always know what's happening.
Care plans are only one half of the picture. To keep our standards high, we run a continuous programme of staff appraisals, supervisions, spot-checks and feedback forms — used together to review care quality, support team development and identify areas for improvement.
Lessons learned feed straight back into how we work. Good governance means recognising our accountability, acting on what the evidence tells us, and being open and honest in seeking the best possible outcomes for the people we care for.
Charges are calculated based on the care provided and the number of hours worked. They are subject to review from time to time, and clients are always notified in writing of any variations before they take effect.
We don't publish a single rate card because no two care plans are the same. Our pricing is built around what you actually need — not pre-packaged bundles. We'll talk you through it openly during your initial conversation and home visit.
Uniform and PPE for every team member, mileage and travel time, and the Birdie monitoring system at no extra cost.
Care works best when the same familiar faces show up at the door. We work hard on this. Regular communication and continuity of carers are central to how we operate — it's one of the things that sets us apart from larger, more impersonal agencies. Many of our team have worked together for years, and that stability flows straight through to the people we look after.
Our office is open Monday to Friday, 09:00 to 16:00. Outside these hours, calls are diverted to our on-call emergency service — operated by members of our own team who already know our clients and what's going on day-to-day. That means whenever you reach us, you're speaking to someone informed, not a generic answering service.
The best way to understand how this works for your situation is a short, no-pressure phone call. We will happily walk you through it.