We publish all our key governance, quality and care documents openly. Our values, decisions and processes are open to scrutiny — that's what good governance looks like.
Lilies Home Care is regulated by the Care Quality Commission and operates under the Bettal Quality Consultancy framework. Our key client, governance and recruitment documents are available below.
The full client guide covering the service, complaints, safeguarding, confidentiality, care planning and service costs.
Editable Word copy of the client user guide, kept with the website document pack for internal access.
Client-facing leaflet explaining who Lilies Home Care are, what services are offered and how to get in touch.
Editable Publisher copy of the client leaflet, kept with the website document pack for internal access.
Governance document covering accountability, quality, risk management and continuous improvement.
Statement of purpose for Lilies Home Care, including provider details, location details and regulated activities.
Job description for the Home Care Assistant role, including core duties, accountability and training expectations.
How to raise a concern or complaint, and how we will handle it. If something is not right, we want to know.
We're registered with the CQC under location ID 1-4542490171. Our latest inspection rating and report are below — straight from the CQC.
We're happy to talk you through any of our policies, procedures or care documents. Just give us a call.